Shipping Policy

Thank you for visiting and shopping Prüvit. Following are the terms and conditions that constitute our Shipping Policy.

Hong Kong Local Shipping Policy

Shipment processing time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, phone (via text message), or app notification.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout, based on your location and items in your shopping cart.

Shipment method Estimated delivery time
SF Express(Hong Kong Island, Kowloon) 2-3 business days
SF Express(New Territories, Outlying Islands) 3-5 business days

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

Once your order has shipped, you can log on to your cloud office to check the shipping status and tracking your orders. The tracking numbers will be shown in your order details.

Customs, Duties and Taxes

Prüvit is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Prüvit is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Cross-border Shipping Policy

We currently ship to some other markets outside of Hong Kong SAR.

Shipment processing time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone (via text message), or app notification.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout, based on your location and items in your shopping cart.

Shipment method Estimated delivery time
SF Express 7-10 days
Other Couriers 10-15 days

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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